A national survey conducted by CAP Today, the official journal of the College of American Pathologists, has revealed an eye-opening fact: 99% of lab professionals say medical couriers affect their work every week, with 81% of those in acute care settings calling that impact “significant.”
Key Survey Findings
Operational Disruptions Are Widespread
When couriers fall short, lab professionals are forced to pick up the slack:
The Impact Goes Beyond the Lab
Courier delays aren’t just a lab problem. They affect the broader care team:
A separate 2024 survey cited by CAP Today found that 83% of nurses report weekly disruptions due to courier issues, and 52% said they had to cancel or reschedule procedures in the past year because of missed or delayed specimen transport.
What This Means for USPack Customers
The takeaway is clear: medical courier service is not a commodity — it’s an integral part of clinical operations. The wrong provider adds friction. The right one enables your team to work at its best.
Here’s how USPack makes a difference:
Final Thought
Medical couriers impact nearly every lab professional, every week. The recent CAP Today survey confirms what many already know: logistics performance has a direct link to patient care. At USPack, we deliver more than just specimens—we deliver confidence, consistency, and a smarter path forward for healthcare logistics.
Source: CAP Today National Survey of Laboratory Professionals
