The laboratory’s new management was impressed by USPack’s strategic and analytical approach, which resulted in lower total final mile costs and more lab customers receiving premium delivery service.  

 USPack now carries out an average of 2,400 deliveries a month for the lab. Expanded delivery scope allows the lab to enjoy the following benefits:  

• Per-delivery cost savings. The lab saved an average of $1,680 per month by switching customer stops previously handled by the national parcel carrier to existing USPack routes. 

• Additional cost savings. USPack delivers each pair of eyeglasses to a lock box at each customer’s practice. Because the lab also does lens repair, its customers can leave any lenses in need of repair in the lock boxes for pick up. This two-way courier service better supports the lab and its customers and comes at no additional cost. 

• Added security. USPack deliveries go directly from the lab to customer lock boxes, not through a centralized distribution center. Drivers take pictures of empty lock boxes to document instances in which there are no lenses for return and keep careful track of how many glasses were dropped off or picked up at each location. Because of these additional security measures, USPack has never had to file a claim for missing eyeglasses in over 15 years of partnership. 

• Better customer service. USPack deliveries are made same day in the evening, so lenses ordered on any given day are always available to customers first thing the following morning. Prior to USPack’s guidance, the laboratory’s national parcel carrier made their deliveries next-day only. Now, with more deliveries on USPack routes, more customers get their lenses faster.  

• Less room for error. USPack provides our dedicated drivers with detailed notes on where to find lock boxes at each stop. Consistency helps accelerate delivery and minimizes error. Furthermore, if the lab accidentally mislabels an address on a pair of glasses, it can let USPack know, and a driver can quickly retrieve the misdelivered pair and deliver it to the correct address, boosting communication and thus, efficiency. 

• Ongoing route optimization. As the lab increases its eye care practice customer base, the USPack team continues developing the most efficient and cost-effective ways to complete deliveries, adding stops to existing routes or commingling whenever possible.  

• Better relationship management. USPack’s new solution has strengthened an already trusted, longstanding final mile relationship. By opening itself up to the full scope of USPack’s logistics capabilities, the lab has more active communications with its local USPack team and schedules onsite meetings whenever needed—solving new final mile challenges as they arise.